Privacy Policy
Last updated: June 2025
1. Introduction
Welcome to My Property Hub (mypropertyhubmy.com), operated by Lyanne Tee, a certified real estate agent under PropNex Malaysia (REN 66324). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit an enquiry.
2. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone / mobile number
- Preferred visit date and unit type selection
- Any other information you voluntarily provide via our enquiry form
We also collect non-personal data automatically through analytics tools (Google Analytics, Google Tag Manager) such as browser type, pages visited, time spent on site, and referring URL.
3. How We Use Your Information
Your information is used to:
- Respond to your property enquiries
- Schedule property viewings or consultations
- Send you relevant property updates and market insights (with your consent)
- Improve our website experience through analytics
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell, trade, or rent your personal data to third parties. Your information may be shared with:
- PropNex Malaysia — as our principal real estate agency, for the purpose of processing your enquiry
- Property developers — only where you have expressed interest in a specific development
- Service providers — such as EmailJS for form delivery, solely for operational purposes
All third parties are required to handle your data in accordance with applicable privacy laws.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies through Google Analytics, Google Tag Manager, Google Ads, and TikTok Pixel. These help us understand how visitors interact with our site and measure the effectiveness of our marketing.
You may disable cookies through your browser settings at any time. Note that some features of the website may not function properly if cookies are disabled.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Enquiry data is typically retained for up to 24 months.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent to marketing communications at any time
To exercise any of these rights, please contact us at lyanne@propnex.com.my.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact: